FAQs
2022 - 2023
Welcome to our comprehensive guide to answeringFAQ for our Affordable Original Art (frequently asked questions). We understand that purchasing art can sometimes raise questions and uncertainties. This article aims to address common queries and provide you with the information you need to confidently navigate the process of buying art from our website. Whether you’re a seasoned collector or new to acquiring artwork, we are here to provide clarity and guidance. Read on to find answers to your questions and embark on an enjoyable and informed art-buying experience.
We provide FREE Worldwide shipping with FedEx or DHL from our wearhouse in Asia and Europe. Your orders include a Track & Trace code to track your order from begin to end.
All paintings are shipped after painting and quality inspection are completed. This process can take 20-25 business days. All paintings come with free 100% insurance coverage.
If only the Paintings are selected then they are rolled and shipped out in a thick and protective cardboard tube to protect them againts damages. If you add a Gallery Wrap to the same order then the painting will be ready-to-hang on your wall right out of the box.
No, we sell the paintings and frames separately - If you buy painting with frame, it will arrived framed to your doorstep. The painting are stretched and framed by professional, and shipped via insured express shipping. All for free.
WHAT KIND OF FRAME IS USED?
We use floating frames for our paintings as we believe they are aesthetically the best choice for the designs we have.
The frame is made of sustainable and environmentally friendly materials, which is light and does not deform easily.
We have 3 framing choices available (Black, White & Wood). You can opt for the one best for your painting.
Frame Width:0.2Inch / 0.6 CM
Frame Height:1.4Inch / 3.5 CM
If you need any advice, send us an email on siamfineart.com and we will make sure to help you the best way we can.
WHAT'S THE DIFFERENT BETWEEN ROLLED-CANVAS AND GALLERY WRAPPED-CANVAS?
Rolled-canvas ( Unstretched )- the same painting on canvas that will come to you rolled in a tube. In this case you'll have to stretch this canvas in the nearest art store or framing shop.
Gallery wrapped-canvas ( Stretched )- it’s a painting on canvas that will be stretched on the wooden bars, ready for hanging.
CAN I REQUEST A CUSTOM SIZE FOR PAINTING?
Yes this is possible. We paint every painting on order so we are able to modify the size with the artist as you wish. what we need are just the right instruction and details.
SINCE SOME PAINTINGS IS ORIGINAL ART, HOW IS SIAM FINE ART ABLE TO OFFER DIFFERENT SIZE?
This is possible because every painting is made to order. This means the work you ordered was created by the artist of the original painting.
In the process of creating painting, Artist'll show you photos and videos withthepainting you ordered.
You'll be able to express all your wishes, for example about colors and shades. And Artist'll make all the necessary changes. Only when you are completely satisfied with your painting, We will express it to you by FedEx/DHL!
WHAT IS THE LARGEST SIZE I CAN GET?
We offer a wide range of sizes, shapes and colour schemes. You can order any of our paintings in any size up to 300cm.
The paintings can be created in square, rectangular and even round shapes. If you cannot find a perfect size for your space, please send us a custom size request. We will gladly make any of our paintings according to your wishes, in your custom size.
Yes. All paintings are 100% handmade by our artists. There is no printing involed in the process. Our artists only use highest-grade oil and acrylic paints.
WHAT SIZE PAINTING DO I NEED?
Here is a standard size guide to assist you in finding the perfect painting to fit your space:
If you are looking for something truly unique or if your wall size isn't typical to match our standard sizes, We offer custom size original paintings on canvas. Get in touch to commission one of our talented artist to create a bespoke piece of art for you.
Yes, all paintings will be signed by the artists. Usually we sign the painting at the right bottom corner. Please let us know if you want a painting without a signature.
You will receieve an email with a tracking link as soon as your order leaves our wearhouse. Just double check to make sure it didn't land in your junk folder, as emails sometimes end up there by accident.
If you wish to cancel your order before it leaves our wearhouse, please contact us immediately at siamfineart@hotmail.com. However we can't guarantee that we will have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers way quickly.
All customer have 14 days to regret their buyings. The 14 days starts from the day you buy the product. we will refund the amount back to you within 14 days after your cancellation. The product you wish to return must be returned to us within 30 days after you're cancellation. The product must be in the same condition as when you received it. contact us at siamfineart@hotmail.com to get the address for shipping back your artwork.
We don't accept returns on art painting if the package is opened up because the painting can get scratches and finger prints on it. You can only return the painting if the tube isn't opened up. This doesn't apply on skateboards or framed paintings.
Note: We not accept returns on custom orders.
WHAT IF I RECEIVE A DAMAGED PAINTING?
If you receive a damaged painting you must save the damaged box so we can immediately file a claim with the shipping company. Please take some photos of the damaged areas and contact us. Delivery company will need to see the box & painting photos to launch their investigation. You can be sure that all of our paintings are fully insured.
In the case if you receive a damaged product we're ready to create a new painting for free or refund the money. But only after we receive the original item back.
DO I PAY FOR CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. We do everything possible to clear for custom and paying for custom fees beforehand. However, it is still possible that some items may be eligible to custom fees. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in country.
HOW CAN I PLACE ORDER?
Placing An Oder Online: You can order online by simply adding your choice of product to basket.
When you are ready to complete your order, Click on Checkout and you will be taken to our secure checkout process using Credit/debit card.
Order By Phone/email: You can call us on +44 (0)7862807071 or simply send us an email with the artwork you would like to purchase to siamfineart@hotmail.com and one of our team members can process the order for you.
If you have any other questions, please don’t hesitate to contact us by email: siamfineart@hotmail.com
We are happy to help you anytime!
Embrace the transformative power of a fine art wall portait. Allow Siam Fine Art to guide you on a journey where emotion, beauty and cherished memories converge. Ignite your imagination and elevate your space to a new realms of artistic expression. Uncoover the profound impact of owning a piece of art that reasonates deeply eith your soul.
